Privacy Policy

1. Introduction

International Visa Services (“IVS”, “we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, enquiry forms, WhatsApp, phone, email, or visit our offices in Jalandhar.

By submitting information through our channels, you acknowledge that you have read this policy. If you do not agree, please do not submit personal data through our website forms.

2. Information we collect

We may collect the following categories of information:

• Identity & contact: name, phone number, email address (if provided), city, and preferred way to reach you.
• Enquiry details: visa type, destination country, education/work background, travel dates, and other details you choose to share so we can advise you.
• Technical data (website): basic server or analytics data such as approximate location, device type, or pages viewed — only if we enable standard analytics tools; we do not use this to profile children.
• Office visits: information you provide in person or over the counter for appointments and file handling.

3. How we use your information

We use personal data for purposes such as:

• Responding to enquiries and scheduling counselling or callbacks.
• Preparing and reviewing visa-related documentation you ask us to assist with.
• Communicating updates by phone, WhatsApp, SMS, or email.
• Complying with legal or regulatory obligations where applicable.
• Improving our services and training staff (using anonymised insights where possible).

We do not sell your personal data to third parties for marketing lists.

4. Legal basis & consent

Where required, we rely on your consent (e.g. when you submit a form or message) and/or legitimate interest in responding to a genuine enquiry about our services. You may withdraw consent for optional marketing messages at any time by telling our team or using unsubscribe options if we send bulk emails.

5. Retention & security

We keep enquiry and client-related records only as long as needed for the purposes above, dispute resolution, or legal compliance. We use reasonable administrative and technical safeguards to protect data; however, no method of transmission over the Internet is 100% secure.

6. Sharing of information

We may share limited information with trusted service providers (for example: email delivery, cloud storage, or payment partners if you pay fees through a channel they operate) strictly to operate our business. We may also disclose information if required by law, court order, or government authority.

7. Your rights

Depending on applicable law, you may have the right to request access, correction, or deletion of certain personal data we hold. To exercise these rights, contact us using the details below. We may need to verify your identity before processing a request.

8. Third-party websites

Our website may link to government portals, universities, or social media. Those sites have their own privacy policies; we are not responsible for their practices.

9. Updates to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Material changes may also be communicated through our office or usual contact channels.

10. Contact us

For privacy-related questions or requests, write to info@ivs.asia or visit Contact us for office addresses and phone numbers.